Received a patient complaint? Here’s what to do next.
The receipt of a patient complaint is normally a deeply unsettling experience for any practitioner. Emotions range from guilt and contrition to hurt and indignation. In such circumstances, it is not easy to keep a cool head. But a cool head is what is needed most. Like so many aspects of medical practice today, responding to a patient complaint is as much about a process, as it is about the outcome. From the perspective of a lawyer who represents practitioners...