Receiving an official complaint about your conduct or competence as a healthcare professional can be an alarming experience—but preparedness is half the battle. Here’s what you should expect if you are on the receiving end of a patient complaint, and how to deal with it quickly and professionally.
Social media is now a core part of many people’s lives: doctors included. It helps us organise and fraternise, meet up and catch up---but when medicine and social media mix, it can sometimes end in disaster for those who share their medical work online and breach patient confidentiality.
There are two kinds of medical malpractice that’s rooted in misdiagnosis: wrong diagnosis, and missed diagnosis. The first can be described as identifying a problem, but choosing the wrong diagnosis for the symptoms, while the latter is failing to identify a problem at all.
Medicolegal experts can do more for you than you might think. They aren’t just there for emergencies—they should be regular points of contact whenever you have a question about patient complaints, or, better yet, the potential for a patient complaint.
Informed consent and the related concept of informed choice are underpinned by the patient-centred approach whereby the patient’s choice as a health care consumer is the paradigm.
Financial Strength Rating
New Zealand Medical Professionals Limited has been issued a Financial Strength Rating of B+ (Good) and an Issuer’s Credit Rating of bbb- (Good), with the outlook on both ratings assigned to ‘Stable’. These ratings were issued by A.M. Best on 26th March 2021.