What to expect when you’re expecting… a patient complaint

What to expect when you’re expecting… a patient complaint

Receiving an official complaint about your conduct or competence as a healthcare professional can be an alarming experience—but preparedness is half the battle. Here’s what you should expect if you are on the receiving end of a patient complaint, and how to deal with it quickly and professionally.
Protecting patient confidentiality in the age of social media

Protecting patient confidentiality in the age of social media

Social media is now a core part of many people’s lives: doctors included. It helps us organise and fraternise, meet up and catch up---but when medicine and social media mix, it can sometimes end in disaster for those who share their medical work online and breach patient confidentiality.
The dangers of medical misdiagnosis and how to avoid them

The dangers of medical misdiagnosis and how to avoid them

There are two kinds of medical malpractice that’s rooted in misdiagnosis: wrong diagnosis, and missed diagnosis. The first can be described as identifying a problem, but choosing the wrong diagnosis for the symptoms, while the latter is failing to identify a problem at all.
How can medicolegal experts help me?

How can medicolegal experts help me?

Medicolegal experts can do more for you than you might think. They aren’t just there for emergencies—they should be regular points of contact whenever you have a question about patient complaints, or, better yet, the potential for a patient complaint.