NZMP’s experienced claims team aims to process your claim as swiftly and efficiently as possible, in line with the terms and conditions of your policy.
We will always try to explain the reasoning behind any decision made but, if you feel that you have been treated unfairly, you have a voice.
Internal resolution process
If you have a complaint, please put this in writing and send it to the attention of the NZMP CEO at the below address:
P O Box 11 369
The CEO will review the complaint and provide you with a response within 10 working days.
External resolution process
If our response is unacceptable to you, or we have taken more than 40 working days to resolve your complaint, you have the following options available:
- you may seek independent legal advice; or
- you may refer the matter to Financial Services Complaints Limited (FSCL). FSCL is a free, independent external dispute resolution service available to our clients and is approved by the Ministry of Consumer Affairs.
For further details, please contact FSCL: